Feedback and Complaints

Feedback and Complaints

It is always okay to speak up if you are not happy with any aspect of the supports you receive from MiLife-Victoria.

You are encouraged to communicate directly with your support worker or a more senior staff member at MiLife-Victoria to try to resolve your concerns. If you are not confident to do this yourself, you could contact your Support Coordinator if you have one, or other person that you are comfortable with, to either support you directly to speak up or to advocate on your behalf.

If you are unable to resolve your concerns in the first instance, you can contact Head Office on 9775 7333 and ask to speak with one of our Area Managers.

If you remain concerned and want to make a complaint you can do so by calling Head Office on 9775 7333 or by emailing us at Complaints regarding service provision can be directed to the Chief Operations Officer. Complaints regarding fees and charges can be directed to the Business Manager.

When you make a complaint to us we commit to:

  • Acknowledging your complaint and taking it seriously;

  • Keeping you informed of your complaints' progress;

  • Where appropriate, involving you in the process to resolve the complaint;

  • Informing you of any relevant outcomes from the complaint, including any action taken or decisions made.

    If you are not happy with how we have responded to your complaint, you can take your complaint further by contacting the NDIS Quality and Safeguards Commission.

    Contact the NDIS Service Commission:

  • Phone: 1800 035 544 (free call from landline)

  • Website NDIS Commission

  • National Relay Service then 1800 035 544

  • Translating and interpreting service 131 450

    If you are happy with what we do at MiLife-Victoria, we would love to hear from you too. You can tell us face to face, over the phone or you can get help to write an email or letter.